Defy Medical reviews

What is Defy Medical?

Defy Medical appears as a healthcare provider offering medical services such as hormone replacement therapies (TRT, BHRT), weight management, testosterone, thyroid therapies, supplements, and nutritional support through a combination of telemedicine and clinic care. From our review on Trustpilot, there are over 3,700 reviews with a remarkably high score of 4.9/5. On Reddit, many users have also shared both positive and negative experiences. Based on these reviews, we analyzed the strengths and weaknesses of the organization and then provided a general assessment to give you, our readers, a more comprehensive evaluation.

Pros : What Users Like?

The most frequently mentioned positive aspects in reviews include:

Professionalism and expertise of doctors and clinical staff

Users often report feedback such as “the provider is very knowledgeable,” “Dr. Saya / Dr. Calkins gave a thorough consultation,” and “my thyroid and hormone levels were regulated, and my lab results improved dramatically.” Most 5-star Trustpilot reviews resemble this kind of feedback.

Good communication and attentiveness

Patients say Defy Medical adopts an approach that answers questions carefully, listens to their needs, and provides long, detailed consultations. Particularly during the initial consultation, the doctor spending time and asking about patient expectations is seen as very positive. On Reddit, one user noted: “initial consult, 1-hour session … they were very attentive.”

Convenience of telemedicine & benefits of remote follow-ups

Advantages frequently highlighted include being able to do lab tests from home, getting prescriptions online, ordering medications, and tracking them relatively easily. Comments such as “the website is easy to use,” “the doctor is attentive,” and “they offer good supplement options” support this point.

Perceived value & positive health impacts

Many report increased energy, improved libido and mood, and an overall better quality of life after hormone therapy. Users satisfied with their results left feedback such as “money well spent” and “I saw significant benefits.”

Company responding to negative reviews

Looking at Trustpilot, Defy Medical representatives have replied to some negative reviews. Getting back to customers, offering guidance, and demonstrating a problem-solving approach is a significant plus for customer experience.

Cons : What Users Criticize?

Common negative evaluations include:

High costs / expenses

Many Reddit users have noted that Defy Medical is “expensive.” Especially the initial costs (lab tests, consultation) plus ongoing follow-ups, medications, and supplements can significantly increase the total expenses. Some users commented: “I like the site, but the prices are a bit high.”

Prescription delays and logistical issues

Some users reported delays in sending prescriptions to pharmacies after consultations. There were also complaints about medication availability and delivery times.

Waiting times / follow-up process

While many noted that the initial consultation was very thorough, some said follow-up check-ins, lab reviews, and prescription adjustments did not receive the same level of attention. The follow-up process is not always ideal.

Uncertainty about product / treatment options

Users complained about not getting clear information on which medications are included, what supplement options are available, or whether some store products require a prescription. Some also noted regulatory or access issues regarding steroid-like support products such as “nandrolone decanoate” and “oxandrolone.”

Price/quality ratio falling short of expectations

A few users said they felt a gap between marketing promises or initial consultations and the actual experience.

Highlighted User Experiences

Here are a few standout comments from Reddit and Trustpilot:

• Reddit user GiantSocks:
  “I just started with Defy and I’m extremely happy. My initial consult, and the hour I spent with Dr. Calkins, were thorough; I feel like I’m in much better hands than I would have been with my PCP. Response time from their staff has been same day. My only complaint is it took a few days for them to send the prescription to the pharmacy.”

• Another Reddit user:
  “They aren’t cheap, but the docs listen and help puzzle out what’s going to fit your needs.” These types of reviews show Defy Medical’s personalized approach and attentive listening from doctors.

• Trustpilot review:
  “Dr. Saya is knowledgeable … very kind … labs have improved dramatically …” emphasizing post-treatment health improvements.

Conclusion: Is Defy Medical Good?

All these reviews show that Defy Medical’s service is strong in many aspects: detailed consultations with professional doctors, effective health improvements, the convenience of telemedicine, and high patient satisfaction. However, not every user experience is the same—cost, follow-up processes, and prescription logistics require patience and proper expectation management.

If you’re considering Defy Medical, here are key points to keep in mind:

• Pay attention to total costs: initial fees + ongoing expenses should be carefully planned.

• Check whether prescription processes and medication delivery work smoothly in your area.

• Make sure you can establish effective communication with your assigned doctor/clinician.

• Ask about waiting times and how quickly lab results are reviewed.

• Research whether the supplement/medication options offered meet your needs.

If what matters most to you is personalized treatment, attentive doctors, real improvements in health markers, and the convenience of remote medical care, then Defy Medical will likely meet your expectations. Most reviews suggest people benefited significantly, reporting higher energy and improved quality of life.

However, if your priority is low cost, rapid results, face-to-face local clinical care, or flawless prescription logistics, some of the downsides may matter more to you.

In conclusion: Defy Medical is a valuable option for most users. But it is not “perfect.” By keeping your expectations realistic and clarifying details like costs, follow-up, and logistics in advance, you can reduce risks and increase your satisfaction.

FAQS

Does Defy respond to customer reviews?

Their policies do not include any specific information about publicly responding to reviews (such as on Trustpilot). Likewise, on the official websites we examined, there is no summary of a review response strategy.

Will Defy Medical contact my insurance company?

Defy Medical will not contact your insurance company on your behalf. Since many of their compounded medications and therapies are not covered by insurance, they do not accept insurance directly. Instead, patients are responsible for reaching out to their own insurance provider to confirm any possible reimbursement. While Defy does not handle additional insurance paperwork or communication, they do offer claim assistance by preparing a standard CMS-1500 claim form, which patients can then submit to their insurance company. For this service, patients can contact Defy’s patient services team at info@defymedical.com.

Does Defy Medical have any lawsuits?

We know that Defy Medical has been associated with some commercial lawsuits in the past. For example, the case Defy Medical, LLC v. Royal Medical Center Group, LLC was related to trademark issues. In addition, the case In re Defy International, LLC in Texas was connected to financial and procedural claims. These lawsuits are mostly about business disputes rather than customer services.

What is Defy Medical’s phone number?

Defy Medical’s patient services phone number is known as (813) 445-7342. For new patient applications, you can also use 813-328-2335.

How much does Defy Medical cost according to Reddit users?

According to feedback from Reddit users, the initial cost usually ranges between $200–$300, covering lab tests and the first consultation. Some users have stated that the startup cost can exceed $500. The annual total cost, including medications, tests, and consultations, typically ranges between $1600–$1900.

Where are Defy Medical’s locations?

Defy Medical primarily provides services through telemedicine, so most procedures are conducted online. Its physical office address is listed as 4809 North Armenia Ave. Ste 220, Tampa, FL 33603.

What is Defy Medicine?

In fact, there is no official institution called “Defy Medicine.” It is usually a misspelling or mispronunciation. The correct name is Defy Medical, which provides hormone replacement therapies, telemedicine services, medications, and laboratory testing.

How can I log in to Defy Medical?

Patients can log into the system via the Patient Portal using their username/email and password. There is also a separate Customer Login panel for ordering medications, tracking invoices, and managing inventory.

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