6 Pros and 7 Cons of Hims

Hims (part of Hims & Hers Health Inc.) is a digital telehealth platform that enables individuals to access prescriptions, medical consultation, and wellness products online. Its appeal lies in offering convenient access to medication management without in-person visits, especially for services related to mental health, hair loss, sexual health, and skincare. While many users appreciate the accessibility and discreetness, Hims’ model also raises concerns about oversight, support, and scope of care. Below is a balanced look at the advantages and drawbacks of Hims based on expert reviews and user feedback.

Pros of Hims: Why should you choose hims?

1. Reduced Barriers to Care

Hims makes it easier for users to obtain prescriptions by eliminating many traditional hurdles such as long wait times or in-person clinic visits. Its online intake and review process can accelerate access to medications.

2. Affordable Cash-Pay Model

For those paying out-of-pocket, Hims offers a flat subscription model (e.g. $49 per month, billed quarterly) that bundles consultation, medication, and shipping.

3. Free & Discreet Shipping

Prescriptions from Hims are shipped directly and discreetly to the user, minimizing the need for clinic pickups or pharmacy trips.

4. 24/7 Messaging with Providers

Users can message their assigned provider at any time, which provides ongoing support and follow-up communication without needing a scheduled appointment.

5. Nationwide Availability

Hims operates in all 50 U.S. states, making its services broadly accessible across geographic locations.

6. Focus on Conditions Often Underaddressed

The platform targets health concerns that may carry stigma or be under-discussed, such as erectile dysfunction, hair loss, and mental health, allowing users a more confidential path to care.

Cons of Hims

1. Limited Medical Oversight & Monitoring

Hims heavily relies on questionnaires and written assessments, without mandatory in-person or video evaluations. Some users have raised concerns that prescriptions may be issued with minimal oversight.

2. No Therapy Services Offered

Although Hims addresses psychiatric medications, it does not provide therapy or counseling, which limits its scope for holistic mental health care.

3. No Insurance Accepted

All services must be paid out-of-pocket; Hims does not accept traditional health insurance for most offerings.

4. Potential for Billing & Subscription Confusion

Some users report dissatisfaction with unexpected charges, difficulties in canceling, or confusion around subscription renewals.

5. Customer Service & Responsiveness Complaints

On review platforms, many users cite issues with customer support, including slow response times or unresolved billing disputes. (User reviews on ConsumerAffairs often mention this)

6. Limited Follow-Up or Face-to-Face Interaction

Hims does not systematically schedule follow-up appointments or live consultations, which may hinder long-term care for users needing more consistent medical monitoring.

7. Treatment Suitability Concerns

Because Hims is more suitable for managing ongoing conditions, it may be less ideal for new patients or those with complex or severe health issues that require in-depth evaluation.

Conclusion

Hims offers a compelling option for many users seeking convenient, discreet access to medications without visiting a clinic. Its strengths lie in accessibility, affordability (for cash-pay models), and service coverage across common but often stigmatized conditions. However, its limitations in medical supervision, lack of therapy services, and dependence on self-reported data mean it may not be ideal for complex cases or users needing more intensive care.

If you’re already stabilized on a treatment or looking for a simpler prescription pathway, Hims may serve as a useful tool. For individuals requiring deeper evaluation, therapy, or comprehensive care, supplementing Hims—or choosing a platform with those features—would likely provide better outcomes.

FAQS

What services does Hims Health provide to users?

Hims Health offers telehealth appointments, prescription delivery, and wellness products for men’s and women’s health. Their services include hair loss, erectile dysfunction, skincare, weight management, and mental health support via licensed providers and online consultations.

What treatments does Hims offer for hair loss?

Hims provides FDA-approved treatments like minoxidil (topical) and oral finasteride, as well as compounded options like topical finasteride + minoxidil spray (by prescription) to address male pattern baldness.

Who is Hims target audience?

Hims’ target audience includes adults experiencing hair loss, erectile dysfunction, weight challenges, acne, or mental health concerns, who prefer discreet, online access to medical care without needing in-person visits.

What services does Hims offer for women?

Under the Hers brand, Hims offers women — birth control, hormone therapy, skincare solutions, hair thinning treatments, and mental health services, all via online consultation and prescription.

Is Hims a good company?

Hims can be a good choice for people who want convenient, discreet, and accessible telehealth services. It connects users with licensed providers and offers a wide range of treatments for hair, skin, mental health, and sexual health. However, some customers report issues with subscription management, customer service, and treatment effectiveness. Overall, it’s a useful option for straightforward care needs, but may not be ideal for more complex health concerns.

How are Hims Providers Vetted and Verified?

All Hims healthcare providers hold valid medical licenses to practice in the United States. They are also board-certified across multiple specialties, including family medicine, internal medicine, psychiatry, and more, ensuring safe and reliable care.

How are You Matched with Hims Providers?

The Hims platform automatically matches you with a provider based on your health assessment answers and the preferences you indicate during the sign-up process, making the experience fast and personalized.

What does Hims do?

• Telehealth / Digital Healthcare Platform: Founded in 2017, Hims & Hers Health, Inc. connects users with licensed healthcare providers through its online platform.

• Wide Range of Services: They offer treatments and products for things like sexual health, hair loss, weight management, skincare, mental health, etc.

• Personalized & Subscription-Based: Users take a questionnaire, get matched with providers, and then receive personalized treatment plans. Some of their services are subscription-based.

• Clinical Oversight & Regulation: They emphasize that their providers are U.S.-licensed, and they have medical advisory boards to maintain standards.

How Do I Change Providers on Hims?

If you want to switch providers on Hims, you’ll need to contact their customer support team. Members can submit a request via the Hims Help Center, email at support@forhims.com, or call 1-800-368-0038.

What Does Hims Prescribe for Anxiety?

According to the official Hims website, providers may prescribe antidepressants or anti-anxiety medications, including SSRIs like sertraline (Zoloft) or fluoxetine (Prozac). Depending on your needs, other options such as bupropion (Wellbutrin) or Buspirone (Buspar) may be used. Hims does not prescribe controlled substances like Xanax or Adderall.

Does Hims Prescribe Anxiety Medication?

Hims does provide prescriptions for anxiety treatment. Commonly prescribed medications include SSRIs such as sertraline (Zoloft) and fluoxetine (Prozac), along with other approved options. However, controlled drugs like Xanax and Ritalin are not available through Hims.

Does Hims Prescribe Xanax?

Hims does not prescribe controlled substances, which include Xanax and similar medications.

How Much Does Hims Cost?

The standard Hims subscription for mental health medication is $49 per month, billed quarterly at $147 every 3 months. This plan includes the medication, shipping, and 24/7 messaging with your provider. Insurance is not accepted.

Does Hims Accept Insurance?

No, Hims does not accept insurance for its services.

How Much Is Hims Without Insurance?

Since Hims doesn’t work with insurance, the cost is a flat subscription: $147 every 3 months, advertised as $49 monthly for medication management.

What is the Hims Thick Fix System?

The Thick Fix System is a hair care regimen designed to give visibly thicker and fuller hair using products like shampoos, conditioners, and volumizing agents formulated by Hims.

Does the Hims Thick Fix System really work?

Results vary per person. Some users report improved hair thickness and fullness over months, especially when combined with medical treatments (minoxidil, finasteride). Consistency and following usage instructions matter greatly.

Are there hair loss solutions for women in Hims?

Hims offers hair thinning and hair health treatments tailored for women, adjusting medications and formulations to female physiology.

Does Hims Offer Therapy?

Hims does not provide therapy sessions. Their focus is on prescription management for mental health and other conditions.

Can I Use My HSA/FSA for Hims?

Generally, HSA and FSA funds cannot be applied to Hims services. The only exception is for certain weight loss treatments.

How Do I Cancel My Hims Subscription?

To cancel a Hims subscription, log into your account, go to the “Subscriptions” tab, and choose “Edit upcoming orders” to modify or stop your plan. You can also contact support via your account, by emailing support@forhims.com, or by calling 1-800-368-0038.

What do Reddit users say about Hims cost?

Many Reddit users express frustration over hidden prices or surprise costs. For example, one user paid ~$225 expecting a 5–6 month supply of minoxidil spray, only to receive two bottles — about $112 per bottle.

Does Hims Issue Refunds?

Refunds are handled case by case. To request one, reach out to Hims customer support through your account, by email, or by phone at 1-800-368-0038.

Is Hims overpriced compared to generic alternatives?

Some Redditors argue that Hims’ branded products are significantly more expensive than equivalent generics available in stores or from other pharmacies. The premium is often for convenience and branding.

Is Hims HIPAA-Compliant?

Hims follows HIPAA regulations to protect your medical information. The company’s policies and privacy practices are designed to ensure secure and confidential care.

What is Hims & Hers Health Inc?

Hims & Hers Health Inc is an American telehealth company founded in 2017. The company operates a direct-to-consumer model, offering prescription and over-the-counter health and wellness products paired with virtual medical consultations.

Has Hims & Hers faced regulatory or legal challenges?

Hims & Hers has drawn regulatory scrutiny over its compounded drug offerings, especially weight loss medications. The FDA is targeting telehealth platforms for misleading drug promotions. Also, Hims & Hers discontinued its acquired dermatology business Apostrophe in 2025 to streamline operations.

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Sources:

https://www.hims.com/about/the-company

en.wikipedia.org/wiki/Hims_%26_Hers_Health